Privacy Policy

VIVID TIMEPIECES

Last Updated: April 1st, 2026

1. Introduction

VIVID TIMEPIECES ("we," "us," "our," or "Company") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or engage in transactions with us.

By using our services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide, including:

Contact Information:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Preferred contact method (phone, text, WhatsApp, email)

Transaction Information:

  • Watch preferences and purchase history

  • Payment information (bank account details for wire transfers, Zelle account information)

  • Shipping addresses

  • Communication records related to transactions

Identity Verification:

  • Government-issued ID (for high-value transactions or fraud prevention)

  • Signature (for delivery confirmation)

Inquiry and Communication Data:

  • Messages sent through our contact form

  • Email correspondence

  • Text messages and WhatsApp communications

  • Phone call records (we do not record calls without consent)

Selling/Consignment Information:

  • Watch details and photographs you provide

  • Ownership documentation

  • Consignment agreement details

2.2 Information Collected Automatically

When you visit our website, we automatically collect:

Device and Browser Information:

  • IP address

  • Browser type and version

  • Operating system

  • Device type (desktop, mobile, tablet)

Usage Information:

  • Pages viewed

  • Time spent on pages

  • Referring website

  • Click patterns

Location Information:

  • General geographic location based on IP address

  • We do not collect precise GPS location

2.3 Information from Third Parties

We may receive information from:

  • Shipping carriers (FedEx delivery confirmation, tracking updates)

  • Payment processors (transaction confirmation)

  • Fraud prevention services (identity verification)

  • Social media platforms (if you contact us through Instagram or other platforms)

3. How We Use Your Information

We use your information for the following purposes:

3.1 Transaction Processing

  • Confirm watch availability

  • Process payments via Zelle, wire transfer, or escrow

  • Arrange shipping and delivery via FedEx

  • Communicate about your order

  • Provide customer support

3.2 Communication

  • Respond to inquiries via your preferred method (phone, text, WhatsApp, email)

  • Send transaction confirmations

  • Provide shipping updates

  • Follow up on sourcing requests

  • Send marketing communications (with your consent)

3.3 Business Operations

  • Maintain transaction records

  • Process returns and refunds

  • Manage consignment agreements

  • Evaluate trade-in requests

  • Administer our 90% trade credit program

  • Provide lifetime support services

  • Improve our services

3.4 Security and Fraud Prevention

  • Verify identity for high-value transactions

  • Detect and prevent fraudulent activity

  • Protect against unauthorized access

  • Comply with legal obligations

3.5 Legal Compliance

  • Comply with applicable laws and regulations

  • Respond to legal requests and court orders

  • Enforce our Terms and Conditions

  • Protect our legal rights

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third parties who help us operate our business:

  • Shipping carriers (FedEx) -- name, address, phone number for delivery

  • Payment processors -- transaction details for payment verification

  • Website hosting providers -- website usage data

  • Email service providers -- email address for communications

4.2 Platform Transactions

If you purchase from us through third-party platforms (Chrono24, eBay), those platforms may collect and process information according to their own privacy policies:

4.3 Legal Requirements

We may disclose information if required by law or in response to:

  • Court orders or subpoenas

  • Government or regulatory requests

  • Legal proceedings

  • To protect our rights, property, or safety

  • To prevent fraud or illegal activity

4.4 Business Transfers

If VIVID TIMEPIECES is acquired, merged, or sells assets, your information may be transferred as part of that transaction. We will notify you of any such change.

4.5 With Your Consent

We may share information for other purposes with your explicit consent.

5. Data Security

We implement reasonable security measures to protect your information, including:

  • Secure transmission of sensitive data

  • Limited access to personal information (only those who need it)

  • Regular security assessments

  • Secure storage of physical documents

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security. You provide information at your own risk.

5.1 Payment Information Security

We do not store complete bank account or payment details after transactions are completed. Payment information is used only to process your specific transaction.

5.2 Your Responsibilities

You are responsible for:

  • Keeping your contact information current

  • Verifying payment instructions through confirmed contact methods

  • Reporting suspicious communications immediately

6. Data Retention

We retain your information for as long as necessary to:

  • Complete transactions and provide services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

Retention periods:

Data Type

Retention Period

Transaction records

7 years (tax and legal compliance)

Communication records

3 years after last contact

Website usage data

2 years

Marketing preferences

Until you opt out

Trade-in program records

Duration of eligibility plus 2 years

You may request deletion of your information subject to legal retention requirements (see Section 9).

7. Cookies and Tracking

7.1 What Are Cookies

Cookies are small files stored on your device that help websites function and collect usage information.

7.2 Cookies We Use

  • Essential cookies: Required for website functionality

  • Analytics cookies: Help us understand how visitors use our site

  • Preference cookies: Remember your settings and preferences

7.3 Third-Party Cookies

Our website may include cookies from third parties such as:

  • Google Analytics (website usage analysis)

  • Social media platforms (if you use social sharing features)

7.4 Managing Cookies

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

7.5 Do Not Track

We do not currently respond to "Do Not Track" browser signals.

8. Third-Party Links

Our website may contain links to third-party websites, including:

  • Chrono24 (our dealer profile)

  • eBay (our seller account)

  • Instagram (our social media)

  • Payment provider websites

We are not responsible for the privacy practices of third-party sites. We encourage you to review their privacy policies.

9. Your Rights and Choices

9.1 Access and Correction

You may request access to personal information we hold about you and request corrections to inaccurate information.

9.2 Deletion

You may request deletion of your personal information, subject to:

  • Legal retention requirements

  • Ongoing transaction obligations

  • Fraud prevention needs

  • Active trade-in program participation

9.3 Marketing Opt-Out

You may opt out of marketing communications at any time by:

  • Clicking "unsubscribe" in marketing emails

  • Contacting us at Ayaanbansal@outlook.com

  • Texting "STOP" to our phone number

Opting out of marketing does not affect transactional communications (order confirmations, shipping updates, etc.).

9.4 Exercising Your Rights

To exercise any of these rights, contact us at:

  • Email: Ayaanbansal@outlook.com

  • Phone: (248) 422-4160

  • Mail: 160 Bridgeview Drive, Bloomfield Hills, MI 48304

We will respond within 30 days. We may request verification of your identity before processing requests.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

10.1 Right to Know

You may request disclosure of:

  • Categories of personal information collected

  • Sources of personal information

  • Purposes for collecting information

  • Categories of third parties with whom we share information

  • Specific pieces of personal information collected about you

10.2 Right to Delete

You may request deletion of personal information, subject to exceptions.

10.3 Right to Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

10.4 Categories of Information Collected

In the past 12 months, we have collected the following categories of personal information:

Category

Examples

Collected

Identifiers

Name, email, phone, address

Yes

Financial Information

Bank account details (for transactions)

Yes

Commercial Information

Purchase history, preferences

Yes

Internet Activity

Website browsing, IP address

Yes

Geolocation

General location from IP

Yes

Professional Information

N/A

No

Biometric Information

N/A

No

Sensitive Personal Information

N/A

No

10.5 Exercising California Rights

California residents may submit requests by:

  • Email: Ayaanbansal@outlook.com (subject: "California Privacy Request")

  • Phone: (248) 422-4160

We will verify your identity before processing requests.

11. Communication Preferences

11.1 Contact Methods

We offer multiple ways to communicate:

  • Phone calls -- for urgent or complex discussions

  • Text/SMS -- for quick updates and confirmations

  • WhatsApp -- for convenient messaging and photo sharing

  • Email -- for detailed information and documentation

11.2 24/7 Availability

We are available around the clock. By providing your phone number, you consent to receiving communications at any time unless you specify preferred hours.

11.3 Preferred Contact Method

You may specify your preferred contact method, and we will make reasonable efforts to honor that preference.

12. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately and we will delete it.

13. International Users

Our services are primarily intended for users in the United States. If you access our services from outside the United States, your information will be transferred to and processed in the United States, where privacy laws may differ from your jurisdiction.

By using our services, you consent to this transfer and processing.

14. Changes to This Policy

We may update this Privacy Policy periodically. Changes become effective upon posting to this page. We will update the "Last Updated" date at the top.

For material changes, we may provide additional notice (such as email notification or website announcement).

Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us:

VIVID TIMEPIECES Ayaan Bansal, Owner 160 Bridgeview Drive Bloomfield Hills, MI 48304

Phone / Text / WhatsApp: (248) 422-4160 Email: Ayaanbansal@outlook.com Hours: Available 24/7

For privacy-specific inquiries, please include "Privacy Question" in your subject line or message.